Voipo is officially shutting down.

DWDM

px_eliezer_ I remember that Viatalk had a lot of ongoing complaints when it first started with the 15 year old CEO at the time. Then they had a fight with Tim Dick and he started Voipo. It was a good run while it lasted.
I would imagine even Voip now is (as a residential thing) a dying concept since the advent of the cell phone.

Russell

DWDM Thanks for taking the time to respond. I’m confused. Would you be kind enough to elaborate?

With VOIPO you could, on the server side, assign a “Ring Tone” to a phone number so when that number called your VOIPO number the server sent that information to the ATA. I don’t see similar functionality on the voip.ms portal. Googling I find some old posts mentioning the “Alert-Info” header field, but that functionality seems to have disappeared. I do realize if an ATA provides functionality at the ATA level, I could program it; however, imo, this should be in the voip.ms phone book.

DWDM

Russell Yeah I will look into the logistics when I get home.

By the way - there is a ZOOM call today that Voip.ms has scheduled for Q&A.

DWDM

Sorry, the link was specific to me so I had to remove it…..lol

Zer0Cool

DWDM bruh 15 year old ceo? TIL

Woodie

I made the transition from voipo to voip.ms. I set up my account, and transferred my phone number. Configured my ATA (Grandstream HT702) per the instructions from voip.ms. The end result is I can receive incoming calls, but can’t dial out. Any number that I try dialing gives a rapid busy signal. I’ve gone over all the settings and after two days of trying tried using voip.ms’s support ticket. No response to date. Tried online chat, was number 11 in que, never made contact with an agent. Does anyone have a clue what could be going on? I have internet service thru AT&T fiber, have the BGW320-505 gateway. I had the Grandstream plugged into a lan port on the gateway. Gateway is in the pass thru mode connected to an Asus RT-AX88U router. I tried moving the Grandstream to the router with no success. My analog phone is a Panasonic wireless system. Everything was working with Voipo!!!

Woodie

I was able to get thru to the tech support agent after a long wait and he had me screen shot my Grandstream HT702 config screen. The problem was I had a type on the call plan entry. I had left out a plus sign. Changed that, applied and rebooted and now able to make outgoing calls!

px_eliezer_

Woodie I made the transition from voipo to voip.ms. I set up my account, and transferred my phone number. Configured my ATA (Grandstream HT702) per the instructions from voip.ms. The end result is I can receive incoming calls, but can’t dial out. Any number that I try dialing gives a rapid busy signal. I’ve gone over all the settings and after two days of trying tried using voip.ms’s support ticket. No response to date. Tried online chat, was number 11 in que, never made contact with an agent…..

1) Have you tried making outbound calls with 11 digits (1 + Area Code + Number)?
Worth a quick try.

2) As a diagnostic test, why not try the Voip.MS softphone (install it on your cellphone) to see if you can dial out.
https://wiki.voip.ms/article/VoIP.ms_Softphone

IF it works, then at least you will know the issue is with your Grandstream ATA rather than your new Voip.MS account.

3) Have you checked ALL the settings on your Voip.MS Dashboard? And your ATA also of course.

I mean ALL the settings deeply, like Sheldon Cooper would.

As one simple example, the POP (point of presence) on your ATA must match the POP selected on the Voip.MS Dashboard.

EDIT: Woodie posted that he fixed the “typo” that was causing his problem, but I’m leaving this up in case it might be of use to someone else.

px_eliezer_

DWDM I would imagine even Voip now is (as a residential thing) a dying concept since the advent of the cell phone.

Residential is a challenge but some demand remains.

But yes, the future will be more and more related to Business services especially as a component of UCaaS.

toolman1990

I suspect we will also see consolidation in the VOIP market and cheaper consumer plans since I suspect most people use VOIP as either a backup phone or for 911 purposes since VOIP has an address tied to the phone number where cellular does not.

px_eliezer_

toolman1990

Companies that sell the service TOO cheaply end up in trouble in the long term.

This MAY have been (part of) the “Voipo” problem.

Back on DSLR, the “Voipo” owner had commented a couple of times that they were going to change their pricing structure, but that never happened.

DWDM

px_eliezer_ Yeah I don’t think Tim had his eye on the ball for quite some time.
Well, my service is working and I re-set my Grandstream HT 802 with no issue because it was sent to me in January when my pre-historic Handi-tone model just crapped out.
My neighbor, however has the same adapter but his was sent to him from Voipo a few year ago when they were locking the adapters. There is a setting in the config that prevents the device from being reset, even with the paper clip reset option.
I configured his account for him with Voip.ms but he had to order a new HT 802 on Amazon.

px_eliezer_

DWDM I configured his account for him with Voip.ms but he had to order a new HT 802 on Amazon.

The final kick in the pants from “Voipo”.

If your neighbor had gone with “1-Voip” the price would have been decent, and they would have supplied and programmed the ATA for him.

The 10 bucks credit from Voip.MS is trivial in the big picture.

The crazy-short time frame (even if extended by a day or two) gave people no time to think, no time to get ATA’s shipped from other providers and/or self-purchased.

It was basically a shotgun Voiping.

SlowMo

DWDM
Interesting. They sent me HT802 in 2019 to replace original PAP2T. It was not locked. Admin pw was changed though.

px_eliezer_

Currently (August 9, 2025 at 9 AM EDT) the “Voipo” site says:

VoIPo will be ceasing operations effective August 8th, 2025 at 11:59PM EST.
Update: We are continuing to negotiate with our carriers for more time.

In any event, pretty soon the old saying of “He’s Dead, Jim!” can be updated to “It’s Dead, Tim!”

DWDM

Maybe this will go on forever and it will never shut down….They will announce: “Come back to us for only 2 dollars a month less than what you were paying and we promise……”….

DWDM

@trburkholder: I’ve got everything seemingly working now, have you tried setting up voice mail? I did and it just rings and then finally goes to a fast busy. Maybe I don’t need voice mail and as long as I can see on the caller ID display who called, that’s enough….

px_eliezer_

DWDM

Sorry if this is superfluous but did you do all of the voicemail steps:
https://wiki.voip.ms/article/Voicemail

Such as “Assigning your Voicemail to your DID” or “Assigning your Voicemail to your Account”….

px_eliezer_

DWDM Maybe this will go on forever and it will never shut down

Well remember they had a new “sale” every day that always expired at midnight.

Over at VIATALK they do the SAME GIMMICK of a new sale everyday that expires at Midnight, complete with a countdown clock.

It’s HARD TO RESPECT a company that does that stuff.

VIATALK and “Voipo” shared common roots, so this is not a surprise.

Samot

px_eliezer_ What is interesting are there a rules about “forever sales”. At some point the sale price can be considered misleading as the regular price doesn’t exist or is never used.

MyPillow got hit with this via a lawsuit back in like 2017 or so. Their 50% off sale was based on a price point they never sold the product at. They also had a BOGO sale that every purchase got too.

They had found that no one ever paid full price for a pillow and always got another free. Thus it was ruled that the sale price was the actual price and the sales marketing was misleading.

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