I am just absolutely speechless at this displayed level of incompetence that SECV has shown in the last month.
Let’s start from the top how do you lose your entire provisioning database?
Do you not have rolling backups that complete 2x times a day?
Do you not have a way to restore even if you lose a day’s worth of data?
Do you not have an auto provisioning tool that you can provision everybody with a batch file to at least get them online even if it’s not the tier they paid for?
How are some customers still getting IP4v leases on the 2nd attempt every 68 to 72 hours? (This is what the PF sense log shows)
I mean did somebody push a bad update into production that nuked the system? There has to be a way to roll back whatever was done. I cannot see them having to rebuild their entire database.
The sad thing is they will not release the post mortem even though they should being they have some customers out for over 10 days now.
How is the PenTeleData customers that are on the SECV fiber and HFC networks still chugging along like it’s a normal day?
I mean at this point they’re going to be in trouble with the FCC with the phone outages.
The sad thing is they still have customers going offline as their leases expire. My friend on fiber in kulpmont said he went offline this morning at 8:32 in the morning.
I just don’t understand how the incumbent can be so incompetent I think they got those two words messed up. I think I know the honest answer. They likely do not have actual qualified people instead it’s friends and family that gets to positions.
