Update 7/24/26 5:00pm: Our teams continue to move forward restoring backend systems. Some customers may still experience intermittent Internet, TV, and Phone disruptions. Please do not reboot your equipment or select the equipment reboot option in the phone queue when calling, as this will not resolve the current issue. Although we do not yet have a confirmed estimated time for full restoration, we remain focused on restoring all impacted services as quickly as possible. We appreciate your patience.
Update 7/24 10:00am: We continue to make progress restoring backend systems, with efforts continuing through the night. Some customers may still experience intermittent Internet, TV, and Phone disruptions. Although we do not yet have a confirmed estimated time for full restoration, we remain focused on restoring all impacted services as quickly as possible. We appreciate your patience.
Update 7/23 10:00pm: Our teams continue to work through the remaining issues with the backend database. Some customers may still experience new or intermittent disruptions to Internet, TV and Phone service. At this time, we still do not have a confirmed estimated resolution time for customers who remain impacted. We appreciate your continued patience.
Update 7/23 5:00pm: Our engineering team continues to make progress toward a full resolution. In the meantime, the ongoing backend database issue may still cause new or intermittent disruptions to Internet, TV, and Phone service for some customers. We appreciate your continued patience and will provide updates as more information becomes available.
Update 7/23 9:30am: Phone Service has been restored in the areas originally impacted. However, our teams continue to address an ongoing backend database issue that may be causing new or intermittent disruptions to Internet, TV, and Phone service for some customers.
Due to high call and chat volume, please be patient when contacting our office. Our team is working around the clock to bring this to full resolution. We understand how frustrating these continued disruptions are and apologize for the inconvenience.
Update 7/22 10pm: Phone service has been restored for impacted customers. Some customers may still experience issues with other services while our teams continue working toward a full resolution. We appreciate your continued patience.
Service Disruption Update: We are experiencing a database communication issue that may cause localized service disruptions for some customers. The issue is also affecting our internal systems, which may result in longer response times. Our teams are working around the clock to restore impacted services. We apologize for the inconvenience, and we will provide updates when more information becomes available.
