VOIPO.com Billing Issues (Again)

digger16309 · 2025-03-09T16:51:03+00:00

Great to see this platform launched! I did a search and didn’t see this topic so I’ll take a crack at it. VOIPO.com has had multiple billing issues in the past and the issue has come back strong again in the past few months if TrustPilot is any indication. It happened to me one time last fall and I posted on Reddit about it. Tim reached out to me there and reveresed the charge when I gave him the ticket number. He also said he flagged my account so that it would never happen again. After that, I deleted my credit card from their system. Or, so I thought. I have been pre-paid through April of 2028 for quite some time This week, I was surprised to find a $185 charge hit the credit card I previously used with them. Calls go unanswered. Chat is blank. I opened a support ticket and received an automated response but nothing else. There are some very angry people on TrustPilot and Reddit. It does look like fraud given the lack of action and lack and lack of engagement. And the fact that this continues to occur across multiple time points. Tim - if you are lurking here by chance, the ticket is: Ticket ID: EFO-911-35267. If not, I’m waiting for other charges to clear that credit card and then I’ll have to call it in as fraud, get the charge reversed and get a new card number. It is a huge hassle because I have that card number aligned to multiple services and auto-payments. I have had to cancel or move them all, which I shouldn’t have to do. When I delete my card from an online retailer, it should be deleted.

Samot

digger16309 couldn’t because VOIPo needs to acknowledge it on their end, hasn’t done so, and doesn’t respond to emails.

I highly doubt that VOIPo is a number authority that actually controls the numbers on their own SPID. The winning carrier will send the LNP to the losing carrier that owns the number. VOIPo’s upstream may offer a chance for VOIPo to reject but that’s about it.

digger16309

Samot I’m ony reporting what I read, which is: “trying to port my number to VOIP.MS and guess what, Voipo is not responding to my request for my customer service record (which appears to be different from billing info).”

px_eliezer_

To muddy the waters:

“Voipo” customers are supposed to return their company-provided ATA’s when they end service.

How will these ATA’s be reliably returned if “Voipo” is so dysfunctional now?

And when “Voipo” says the boxes are not returned, they will put through credit charge for THAT.

Someone asked me, why I do I try to put “Voipo” in quote marks.

Two reasons:

1) To try to distinguish it from other providers with similar names.

2) I was always afraid that the final “o” in “Voipo” would roll away without something to hold it in place.

Samot

px_eliezer_ “Voipo” customers are supposed to return their company-provided ATA’s when they end service.

What ATA model(s) did/do they provide?

px_eliezer_

Samot

In the past there had been a couple of Linksys models and a couple of Grandstreams.

I don’t know about most recent.

Samot

px_eliezer_ a couple of Linksys models and a couple of Grandstreams.
Well the Linksys are worthless and the Grand streams probably have little resell value of they are anything but HT-8xx.

Normally I’d say they wouldn’t even bother charging for a 4 yo ATA but they way they have been going…they might charge you for a replacement.

Samot

digger16309 Oh I get that part but that means the carrier of record is rejecting due to mis-information. The normal procedure would be to contact your current provider and have them fix the CSR with their upstream carrier. That seems to be a problem at this point. The good thing is, this can be done by going around VOIPO but it’s going to take time and effort. The losing carrier being unresponsive pretty much can get a port to happen but attempts have to be exhausted first.

It’s just going to be a PITA for everyone that wants to leave. I guess Tim’s other gig is way more important than his 20yo voice company.

digger16309

Technically, I think it is voipo.com. My vopio.com-provided Granstream ATA is almost 15 years old. When their service stops, I’m not shipping it back to them. They can try and charge me but won’t get far.

px_eliezer_

Samot It’s just going to be a PITA for everyone that wants to leave. I guess Tim’s other gig is way more important than his 20yo voice company.

Like Nitzan and FutureNine. 🙁

toolman1990

I am glad I used PayPal to pay for the 2 years of service, so I don’t get dinged by having my card on file.

digger16309

I never saw that option until you pointed it out. But I don’t know if PayPal is any different. I just canceled an ongoing charge for PayPal, and deleted the card. A message popped up that the merchant could still charge me if it was for services I paid for or something like that. I’m never giving voipo.com valid payment info again but maybe that is an easy way to block them.

toolman1990

digger16309 I had to use PayPal since their billing system kept on rejecting my debit card, so I made a one-time payment using PayPal for 2 years of service. I cannot even update the expired payment method on my Voipo account since their system apparently has an issue authenticating the debit card from my banking institution. It appears that was a good thing to happen with the billing issues.

toolman1990

px_eliezer_ Like Nitzan and FutureNine. 🙁

I do not believe Voipo is that far gone since they have staff in the background running day to day operations to handle support, billing, and shipping/returns of VOIP adapters. My guess is Tim is letting his hired staff handle issues while he focuses on other things.

px_eliezer_

toolman1990

Agree but it is NOT a good look.

A VoIP company does not have a physical presence or sell physical goods.

They sell a service—and that service is hardly unique—so when they trash their own reputation it is THEMSELVES that they are destroying.

As some point too, they will be red-flagged by the credit card processors for excessive disputes.

Samot

toolman1990 This is an issue that has continued for over a year. Tim is aware since he has personally responded to complaints. This means that Tim and his hired staff are letting this happen over and over again. At this point it is a fraud scam or they have become completely incompetent. Neither is good.

OzarkEdge

Or he got hit by a car, figuratively speaking.

SlowMo

Glad I found this forum. I was a frequent visitor of DSL Reports. I am also affected by the billing issue and was charged for renewal without my knowledge. Hope it will get resolved soon. I don’t want to lose my number of 30 years.

px_eliezer_

SlowMo I am also affected by the billing issue and was charged for renewal without my knowledge. Hope it will get resolved soon. I don’t want to lose my number of 30 years.

It’s simply incredible.
https://www.trustpilot.com/review/voipo.com

You may want to start looking around for other options.

digger16309

I’m now leaning toward plausibly deniable fraud. There’s no reason to not fix this and take on such reputational damage if Tim cared at all about this business and its viability. It’s cheaper to let customers call their card companies and reverse the charges than it is to do it himself. Since this batch started, I’ve not seen a single post on any platform from someone saying they got a refund from the company.

px_eliezer_

digger16309 There’s no reason to not fix this and take on such reputational damage if Tim cared at all about this business and its viability. It’s cheaper to let customers call their card companies and reverse the charges than it is to do it himself.

It continues to be unexplainable.

Merchants are penalized for chargebacks, especially a pattern of chargebacks.

It is equally perplexing why Voipo.com has not simply been cut off as a merchant by the credit card processor companies.

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