All things Xfinity Mobile

SuperNet · 2025-02-09T02:30:19+00:00

What are your thoughts on Xfinity Mobile? I heard the service is great, but customer service is bad.

smilingbob

Chris313AllNight Yup, I got one too but oddly enough it was from Comcast Business - I’ve got a $40/mo Xfinity Mobile line (non-business), so no idea. Even with this change, the Xfinity Mobile plans just aren’t competitive with Visible+, which is same Verizon network unlimited priority data (no soft cap/thottle), unlimited hotspot at 10Mbps (vs 600Kbps) and only $30/mo if you have at least one other person in your “Inner Circle.” I’ll be going back after this free line expires in October.

Edit: And after rereading this email, it makes zero sense. At first it says the premium priority data will no longer slow down, followed by “once your line exceeds its monthly premium data allowance, data may be temporarily slower…” What? Am I missing something there?

Mosaic

smilingbob Instead of a hard throttle like they used to have, they’re deprioritizing the data. If the network is congested, your speeds will slow, if it’s not, you won’t notice at all.

Tshirt

We’ve upgraded your Comcast Business Mobile plan.

I’m confused, almost reported it as SPAM, because I don’t have a business line.
I would love it if boost/ Wi-fi stayed at full speed ALL the time

dishrich

https://www.lightreading.com/5g/comcast-shines-up-unlimited-mobile-plans-halts-sale-of-by-the-gig-plans

telcodad

dishrich https://www.lightreading.com/5g/comcast-shines-up-unlimited-mobile-plans-halts-sale-of-by-the-gig-plans

Thanks for that heads-up!

Unlimited, regularly starting at $40 per month and $20 for each additional line, limits video streaming to standard definition (480p). Comcast is currently offering a free line of Unlimited for a year.

Premium Unlimited allows for 4K video streaming and supports a relatively new “Elite Upgrade” program that lets customers upgrade to a new device up to two times per year. Premium Unlimited is normally $50 per month for the first line, and $30 per month for each additional line. Comcast’s current promo offers Premium Unlimited for $10 per month for the first year.

Both of Comcast’s unlimited plans come with a certain amount of mobile hotspot data before speeds are reduced. For Premium Unlimited, that monthly threshold is 30GB. ….

Tshirt

dishrich

yeah I knew this was coming, as when I compared other plans it told me My by the gig plan was no longer availble/grandfathered.
I assumed thats what the big push towards a FREE year of unlimited to get me to switch.
ie you can’t go home again.
I.ll keep my gig on 4 phones as long as possible even if I add an unlimited as an esim on one of them.
given our usage is mostly text, a few calls and mass data at home or hotspots

Donut417

telcodad Unlimited, regularly starting at $40 per month and $20 for each additional line, limits video streaming to standard definition (480p). Comcast is currently offering a free line of Unlimited for a year.

Price honestly is reasonable. I pay about $80/m for Verizon (On my sisters account) but I got 3 lines I pay for. So this is about the same price and technically the same network im currently using. Not beneficial for me the swtich but I feel if you have multiple lines like I do, its honesty not too bad.

Tshirt

new email recieved today
Xfinity Logo
Comcast Business sent you an email by mistake
You may have received a message from Comcast Business about an upgraded mobile plan. That email was intended for Comcast Business Mobile customers, and it made its way to you by mistake. Sorry about the confusion.
The good news is that Xfinity Mobile and Comcast Business Mobile are part of the same family, so the benefit still applies. Your Xfinity Mobile plan now keeps your 5G data at full speed, all month long — no matter how much you use. There’s nothing you need to do, and there’s no extra cost.
While the email wasn’t meant for you, the upgrade definitely is, so enjoy streaming, browsing, and downloading as much as you’d like.
Thanks for being with Xfinity.

prepare yourselves for another round of Xfinity business SPAM

doesn’t inspire confidence in their competence when they send correspondence base on confidenial information provided to a different division.
ONE of my email addresses I registered/provided to X Business when I inquired about service.
6 of my accounts email received the original / incorrect email.
Who else did they leak my info to? Did it include financial, location, demographic or other NOT TO BE SHARED info?
Xfinity might owe us ALL some money and credit monitoring (again?, dammit!! 😞)

smilingbob

Donut417 The price is pretty good if you have at least 2 or more lines, but the $40 XM unlimited has a really slow hotspot at only 600Kbps. There are ways around this of course, but for the average user a Visible+ line at $35/month ($30 if you have 2 or more lines on their “inner circle”) gives a much more usable 10Mbps hotspot and it’s really unlimited. Otherwise my service with XM has been pretty much identical to my V+, which is as expected since they’re both Verizon network. Worked great in Mexico last year as well on our family Christmas cruise.

telcodad

Today, Comcast has introduced two new residential Xfinity Mobile plans that include unlimited data and a set of premium features:

Xfinity Mobile Launches Mobile Plus and Mobile Select, Redefining Premium Wireless with Lifetime Device Protection Included
Comcast press release - April 22, 2026
https://corporate.comcast.com/press/releases/xfinity-mobile-launches-mobile-plus-select-plans

Key Takeaways

Premium Mobile Plus Plan Includes Lifetime Device Protection for Any Phone, Tablet, and Smartwatch, Device Upgrades Anytime and Global Travel Pass – In One Simple Industry-Leading Plan

Customers Cut Their Mobile Bill in Half When They Switch from the Big Three

All Plans Deliver Speeds Up to 1 Gig When Connected to Xfinity WiFi with WiFi PowerBoost and Run on America’s Most Reliable 5G Network

Xfinity Mobile today launched Mobile Plus and Mobile Select, two new wireless plans designed to give customers premium features without the premium price, hidden fees or trade-offs: https://www.xfinity.com/learn/mobile/plan

As part of Xfinity Mobile’s most significant product expansion to date, for the first time, customers on the Mobile Plus plan can get Lifetime Device Protection, Device Upgrades anytime, and Global Travel Pass included in one simple plan.

Mobile Plus is a first-of-its-kind premium plan built to eliminate common pain points in wireless: extra fees, device upgrade restrictions, and add-on protection.

Mobile Select is designed for customers who want essential features in a plan without sacrificing key benefits like unlimited data, global travel access, and fast speeds.

Both plans are built on Xfinity Mobile’s converged network, with more than 23 million WiFi hotspots and the nation’s most reliable 5G network which together deliver fast, consistent performance where customers live and travel. With more features included, Xfinity Mobile makes wireless simpler and more affordable. …

telcodad

Also on the Light Reading site:

Comcast’s new mobile plans could boost ARPU
Comcast has launched two new unlimited plans – Mobile Plus and Mobile Select – that aim to put more focus on premium features and simplicity. Their flat rate per line structure could improve ARPU compared to Comcast’s legacy mobile plans.
By Jeff Baumgartner, Senior Editor, Light Reading - April 22, 2026
https://www.lightreading.com/5g/comcast-s-new-mobile-plans-could-boost-arpu

Billing it as the “most significant product expansion” for Xfinity Mobile to date, Comcast has introduced two new residential mobile plans that include unlimited data and a set of premium features. In a big change to the pricing structure of its legacy unlimited plans, Comcast’s new Xfinity Mobile plans are sold at a fixed price per line, even when customers take multiple lines.

Those two plans – Mobile Plus and Mobile Select – will be Xfinity Mobile’s options going forward for new wireless customers as well as for existing customers on older plans that want to switch to one of the new plans. Existing Xfinity Mobile customers can stay on their current plans. …

smilingbob

telcodad Wow, well so much for Xfinity Mobile being a “pretty good” deal with multiple lines. It also looks like the base plan ditched the painful 600Kbps “unlimited” hotspot to now include 15GB of normal speed hotspot and assuming hard cap. Just not a good value.

dishrich

smilingbob Just not a good value.

Actually for those with only 1 line, it’s actually a (much) better value, as now instead of being $40, it’s now only $30…& comes with those aforementioned extras, like the global travel pass at no extra charge. (of particular interest to me, since I have been traveling quite a bit outside North America)
And it’s still a better value for 2 lines, as while they cost the same as before ($60), again they come with the above same extras.
But yes…when you start adding more lines, the value has started declining; though again, there’s probably folks that would like the now-included extras on all their lines, that previously cost extra before.

smilingbob

dishrich I am looking at this from the perspective of a family of 4 (mine), so Visible+ with their unlimited hotspot is just much, much better @ $30/mo with “inner circle” pricing. The kids in the car on the way to Destin can stream their little hearts out. And Visible also has travel pass, although I’d have to see how they compare to make a fair opinion on that.

Edit: I just read the new $30 plan benefits again and I’ll revise my opinion, it is a really good deal if you travel internationally a lot, since Visible only gives you unlimited TTD in Mex/Can & you have to buy a “Global Pass” for other locations.

Call, text, and use data instantly when you arrive in 215+ covered destinations. No data caps or overage charges.

That is pretty damn strong. And I was wrong about the hard cap on the 15GB hotspot, it appears to be slow data after that. So not bad, especially if you don’t need much. The 50GB of priority data shouldn’t be much of a problem, but Visible is unlimited priority data for same price. I’ll have to review my options but right now I’m still leaning Visible+ after my XM year is up.

smilingbob

smilingbob Holy cow, they hit you with some fees though if I’m reading this right. Here in Texas, I’d be paying an additional $9.64 per month in fees, not including tax. 0_o
Visible is $30/mo all in - taxes & fees included. Looks like Visible it is in October.

SuperNet

What is the major difference between the old $40 plan and the new $30 plan? If someone switches, what are the loosing?

smilingbob

SuperNet I’m on the “old” $40 unlimited, and the new $30 unlimited looks like an upgrade any way you slice it. The main differences I can see:
1) on the old plan you get unlimited TT & 5GB Data to use in Canada & Mexico only, otherwise you have to buy a Global Travel Pass for $10/day, which is also limited to 5GB Data. On the new $30 plan you get unlimited TT and Data internationally to 215+ destinations, e.g. the Global Travel Pass is included and it’s all unlimited.
2) the old plan has a miserably slow “unlimited” hotspot at 600Kbps, the new has 15GB of faster hotspot (no idea about actual speed) and then slow data afterward.
If it wasn’t for the fees I’d have to pay each month I’d seriously consider staying and switching to the $30 plan.

Chris313AllNight

smilingbob

I went back to AT&T cell service after a miserable experience trying to get things to work. I’ve used that miserably slow “unlimited” hotspot at 600Kbps before and it took me a time or two before I figured out why my computer wouldn’t load pages and my Xbox was connected, but still not working. Bleh. It may cost me like 6 and change more, but I have working service now. Hope you had a better experience.

smilingbob

Chris313AllNight I am currently on a 1 year free promo on XM, so it’s fine - especially if you know how to mangle TTL on your device for hotspot use. If you want Verizon based service (like XM is) I’d highly recommend Visible+ as it’s unlimited TT & Priority Data along with true unlimited hotspot data at 10Mbps. $35/month or $30 if you have at least one other friend/family member on the Visible “Inner Circle” (everyone in your circle gets $5/mo off service). No taxes, fees or other BS - my entire family is on it and it’s what I’ll be going back to when this free plan goes belly up later this year.

Chris313AllNight

smilingbob

Yeah, I just finished my one year XM Promo and they wanted like 60 for what I had. After that experience I mentioned earlier, I was done. If I’m paying same or more, I expect it to work the way I need, when I need it. I thought about Visible as a plan B, but switching back to AT&T for cell phone service plays into plans coming in the next year or so where I’ll bundle Fiber back with the phone service and have the freedom and ability to kick Comcast to the curb with glee for the second time in a 5 year period. Hopefully permanently this time.

Good luck with your Visible experience. I hope that works well for you.

Donut417

smilingbob How does the whole circle thing work? Do each person have to sign up themselves and you just invite them? The reason I ask is I pay for mine and both my parents phone service. We currently are on my sisters plan as it was about half the cost that T Mobile wanted. While Im not planning on switching right now. I do keep an eye on pricing and such. As Verizon has raised my sisters plan so my portion went from like $75 to $80. Im just trying to figure out the logistics, as I pay for 3 lines.

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