voip.ms

patlaw · 2025-08-10T15:05:29+00:00

I was able to port my friend’s number from VOIPo to voip.ms. (I manage seven voip.ms accounts for elderly and non-technical friends.) Kudos to voip.ms for gearing up to handle the transition, although it appears they underestimated the amount of work necessary to do so. This morning I tried to log into one of the accounts I manage, and the website is as slow as molasses. When I type into a field, the letters may or may not show up. The last time this happened, there was a very ugly DDOS attack on their servers. Can anyone confirm that same problem so that I know it’s not something on my end? They also “paused” one of the accounts I manage claiming it is from inactivity. That’s really strange. The first account I opened with voip.ms was in 2015. It stayed dormant with $25 on deposit for at least five years, before I became a regular and happy user. Hopefully they will resolve the issue quickly.

px_eliezer_

patlaw They have one of my accounts “paused”. It’s a personal account. Here’s the information they want to “un-pause” the account:

"In this case, our Account Department will require further documentation to authenticate your company:

Business registration documents (registration letter, full legal name, state of incorporation, registration number)
Identification documents for authorized representatives (passport, driver’s license, Identity card)
Tax identification number (TIN) or other relevant tax documents
Entity’s website or any other public-facing materials
Overall description of how the services will be utilized

I know I already posted on this but sheesh….!

Really gets my goat.

Either:

1) New venture capital owners of Voip.MS need to bring in a lot of cash in a hurry.

2) An A.I. system run amuck.

3) They see that you are using the account for calling, but not adding any more funds, so they want to hang on to what’s left in your balance.

This stuff is understandable (sometimes) for NEW accounts, but not for established customers unless the customer had attracted attention for some reason.

Samot

patlaw Question. Out of all these accounts you opened up on behalf of other people, how many share some of the same information? Do they all have the same billing account? Are they all using the same payment method? Are you paying on behalf of people?

You made a statement that you opened an account for someone, they never used it and now you want your money back. So just looking for some clarification.

Zotter

VOIP.MS often holds up new accounts. They told me that a hold is generated by computer, not a person, and that they can’t override it.

This might be helpful: I’ve found that if I create a new VOIP.MS account by using the invite link at the bottom of this page…..

https://voip.ms/m/referral_program.php

…..VOIP.MS doesn’t block the new account.

Also, my account and the new account receive a credit of $10 each when the new account adds funds for the first time.

So if you’re blocked, you might consider creating a new account from scratch using an invite link from an existing VOIP.MS customer. If you’ve already created an account, you’ll need to use a different email address for this additional account.

patlaw

voip.ms is now on my s___ list. They are operating like a complete hole-in-the-wall operation. The account I created in 2022 that they have blocked required me to enter a new password. I went through the process, entered the new password, received a notification that the change was complete, and the password doesn’t work. They said I have to try again in 24 hours. I tried to open a chat from the home page - not logged in. It opens to a bot.

I will not be creating new accounts at voip.ms, and I will strongly encourage the people I’ve sent there to stay tuned for a new recommendation for a supplier. Every time I have seen this kind of nonsense from a VOIP supplier, they’ve gone belly up. I hope it doesn’t happen with voip.ms because I have a lot of time invested in setting up and managing accounts for myself and for others. It appears they were too good to be true.

Just to be safe, I logged into my other accounts that I manage. Each of them required a new password. Everything worked ok for several of them, but one of them is not working. When I log in, it says a new password is required. I click on the link to get a reset link. I receive it and click on it. It takes me straight back to the login page instead of the reset password page. I’ve tried multiple times. They clearly have technical issues.

Unless something changes soon, continue using them at your own risk. They are as unresponsive as PayPal used to be when they would freeze your account for six months with no communication or resolution.

Has anyone had any luck calling them on the phone? Do they have phones?

patlaw

Samot They do not share the same information. That’s probably why voip.ms thinks I’m a scammer. All of my users have their credentials, but most of them have never heard of voip.ms.

px_eliezer_

patlaw I will not be creating new accounts at voip.ms, and I will strongly encourage the people I’ve sent there to stay tuned for a new recommendation for a supplier.

My review of CallCentric rescued and updated from the old DSLR site.
February 2025

https://broadbandbulletin.com/d/565-review-of-callcentric

grand_total

Samot I bet their actual unique customer base is like 50K or so.

My account is one of those, I ported my number out about 13 years ago (many support issues) and have been slowly chipping away at my balance of a dollar and change. I used to use my balance to make occasional calls to the UK, but since they now charge 60-odd cents a minute to the UK I don’t do that any more.

Russell

Deposit $30 get a $15 bonus. Valid through Dec 5th. Any financial concerns about the company which would cause one to not take them up on this offer? Our monthly bill is around six bucks, fwiw.

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