smccloud In their defense, I doubt they know what passives even are. If they do, they’re probably not allowed to admit it. I would imagine that Spectrum is like most places… independent thought is discouraged and metrics are all that matter.
Case in point: Phone support also wouldn’t tell me what my signals were because I wouldn’t understand it. Turns out, my problems were mostly due to a bad power adapter. After finding a compatible spare in the electronics junk bin, phone support and their official Reddit support flat-out refused to tell me if the levels were back in spec so I that I could cancel the appointment. I had to wait for a tech visit, or risk continued interruptions if that wasn’t the only problem. They wouldn’t even provide even a yes or no. So I stayed home for him to find nothing.
I still wonder what they actually saw, if anything. I just got lucky and caught the modem when it was stuck in a reboot loop with flickering lights after the connection finally died for good. It is certainly plausible that low and unstable voltage could impact signal level readings.
