telcodad Severe weather is probably excluded as well. Not sure about quick 1-2 minute outages that happen during “Technician in your area”. To make sure your Xfinity services are performing optimally, we’ll be doing some work in your area today. While were working, you could experience brief disruptions to your service. We apologize for any inconvenience caused by our work. In my area this happens every few months where maintenence goes around amp to amp and open the lids on the amps in the neighborhood. Sometimes, I only lose the return path (DOCSIS connectivity), QAM still works. After a few minutes the modem re-syncs and everything is back to normal. It is not really a big disruption, nice and quick. Granted, I am only 2 amps down the line from the node. The technician in your area notice stays up all day though, I’ve even seen it clear at around 5 pm and come back at 9 am the following day. And even saw maintenance around in the neighborhood - wonder what they were doing that was taking multiple days to complete? Tracking a small amount of ingress maybe. It wasn’t amp cut outs for mid-split.
Network Damage should be eligible for credit. Fiber cut, etc. Wonder if “Unanticipated Network Repairs” are. But the modem doesn’t always lose 100% sync during these, so it’s not technically an “outage”. Just degraded performance typically. If a large amount of ingress starts blowing up the plant causing speed and packet loss issues, then that to me would be an “Unanticipated Network Repair”. Or water getting into an amp and messing with the signal. If the node fuse pops or the power supply dies, then that would be “Network Damage”.
Also, how many people actually request a credit? Typically, if your service was down for only a few hours out of a full 730 hour month, the credit is so small, so many customers won’t bother requesting one.
