Verizon customers are again finding surprise add-ons their bills

telcodad · 2025-05-30T11:43:47+00:00

Verizon customers are again finding out their bills include things they never asked for Surprise add-ons are being blamed on sales tactics and a glitchy AI assistant. By Tsveta Ermenkova, PhoneArena - May 28, 2025 https://www.phonearena.com/news/verizon-customers-are-again-finding-out-their-bills-include-things-they-never-asked-for_id170818 Every now and then, we hear stories about bills with mobile providers suddenly jumping in some unexpected way. … One customer recently shared their experience with Verizon and unfortunately, it is not the first time we’ve heard something like this. …. : It looks like this user – and others who jumped into the discussion – might have been caught in one of two scenarios: either they were targeted by shady reps trying to hit sales quotas or they ran into issues caused by Verizon’s new AI tool, Personal Shopper. ….

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ilikeme1
Again this is why I stay far away from any of those stores, and only use MVNOs.

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