Verizon customers are again finding out their bills include things they never asked for
Surprise add-ons are being blamed on sales tactics and a glitchy AI assistant.
By Tsveta Ermenkova, PhoneArena - May 28, 2025
https://www.phonearena.com/news/verizon-customers-are-again-finding-out-their-bills-include-things-they-never-asked-for_id170818
Every now and then, we hear stories about bills with mobile providers suddenly jumping in some unexpected way. … One customer recently shared their experience with Verizon and unfortunately, it is not the first time we’ve heard something like this. ….
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It looks like this user – and others who jumped into the discussion – might have been caught in one of two scenarios: either they were targeted by shady reps trying to hit sales quotas or they ran into issues caused by Verizon’s new AI tool, Personal Shopper. ….