VOIPO.com Billing Issues (Again)

digger16309 · 2025-03-09T16:51:03+00:00

Great to see this platform launched! I did a search and didn’t see this topic so I’ll take a crack at it. VOIPO.com has had multiple billing issues in the past and the issue has come back strong again in the past few months if TrustPilot is any indication. It happened to me one time last fall and I posted on Reddit about it. Tim reached out to me there and reveresed the charge when I gave him the ticket number. He also said he flagged my account so that it would never happen again. After that, I deleted my credit card from their system. Or, so I thought. I have been pre-paid through April of 2028 for quite some time This week, I was surprised to find a $185 charge hit the credit card I previously used with them. Calls go unanswered. Chat is blank. I opened a support ticket and received an automated response but nothing else. There are some very angry people on TrustPilot and Reddit. It does look like fraud given the lack of action and lack and lack of engagement. And the fact that this continues to occur across multiple time points. Tim - if you are lurking here by chance, the ticket is: Ticket ID: EFO-911-35267. If not, I’m waiting for other charges to clear that credit card and then I’ll have to call it in as fraud, get the charge reversed and get a new card number. It is a huge hassle because I have that card number aligned to multiple services and auto-payments. I have had to cancel or move them all, which I shouldn’t have to do. When I delete my card from an online retailer, it should be deleted.

toolman1990

I am trying to port out my Voipo number to Vonage for Home and Bandwidth has denied my port out request. I have email both support@voipo.com and tim@voipo.com I received a response from support@voipo.com for me to answer some verification answers which I promptly responded but so far I have not heard anything back from them no account number or port out pin. I have even emailed Bandwidth’s porting department email address but my guess is they are going to refer me back to Voipo.

digger16309

As of this morning, I still have no service. I did submit a ticket but I will spend time this weekend setting up new service with another provider. No one has ever had my Voipo number to call in on so I won’t be porting it. It’s a shame, but sometimes you get what you pay for.

toolman1990

digger16309

digger16309 As of this morning, I still have no service. I did submit a ticket but I will spend time this weekend setting up new service with another provider. No one has ever had my Voipo number to call in on so I won’t be porting it. It’s a shame, but sometimes you get what you pay for.

I am learning that lesson the hard-way since it might cost me my home phone number. That is why I went with Vonage for Home since I do not believe their owner Ericsson is going under anytime soon.

px_eliezer_

toolman1990 I am learning that lesson the hard-way since it might cost me my home phone number. That is why I went with Vonage for Home since I do not believe their owner Ericsson is going under anytime soon.

Probably true but they well might sell it at some point.

Ericsson $6.2B Vonage takeover now looks like its worst deal ever
An impairment charge of $1.1 billion, booked months after a $2.9 billion hit, means Vonage is now worth a third of what Ericsson paid for it two years ago.

https://www.lightreading.com/5g/ericsson-6-2b-vonage-takeover-now-looks-like-its-worst-deal-ever

As well you should check how much Vonage will charge you in extra fees.

Vonage has always had a horrible reputation for fees.

Including even a fee to pay THEIR lawyers—
https://support.vonage.com/articles/answer/Regulatory-Compliance-and-Intellectual-Property-Fee-979

digger16309

[deleted]

DWDM

Service has been down here for 2 or more days and I don’t have a good feeling on it. We want to keep our number but as my wife said - the only calls we ever get are from fake debt collectors (we’ve never defaulted on anything) and yes we’ve has our number for 40 years but with the advent of cell phones, she uses her number and I use mine.

DWDM

So who has a really low cost voip provide I could start looking at should the need arise…..?

digger16309

DWDM I’m going to try 1-voip at ~$11/mo including fees and supplied ATA. If I like it, I will upgrade to an annual plan. It only includes 500 outgoing minutes but almost all of my calls are incoming.

px_eliezer_

DWDM So who has a really low cost voip provide I could start looking at should the need arise…..?

Cheap VoIP, like cheap women, does NOT work out well.

If “Voipo” has gone under, it’s partly because they were under-pricing their services, and had been for years.

This was discussed more than once on the old DSLR Voip forum.

toolman1990

Voipo support has shut off access to phone support and live chat. It is basically telling you to email or open a support ticket on their vPanel where so far they are ghosting me after answering the verification question they wanted.

DWDM

toolman1990
If You can log into VPANEL and select the “Failover” feature. Fill in your cell phone number or any phone number you have access to and save. Anyone calling your Voipo number SHOULD forward to the cell because the calls are reaching Voipo’s servers but the ATA’s are not registering. Hope this temporarily helps, it is working for me for incoming re-directs. This way all the scammers can once again reach me…..lol

toolman1990

DWDM AT&T Wireless blocks Voipo fail over calls since it fails STIR/SHAKEN verification.

px_eliezer_

digger16309

1-voip looks to be a good outfit.

Callcentric and Voip.MS are good providers with long track records, and many people like them because you can easily use your own equipment (such as IP phones) and both companies have a boatload of call treatment options, callblocking, etc.

I have used Callcentric for my home AND my business for well over 10 years, excellent reliability and support, very user-friendly dashboard.

digger16309

px_eliezer_ True. VOIPO under-charged for too long and it caught up to them (and us), bigly.

toolman1990

I got a response back from Bandwidth they basically told me I have to contact Voipo and so far I have heard noting back. The rejection was due to incorrect port out pin but I never set a port out pin. I am guessing Voipo has to generate one I am wondering if Bandwidth is now requiring a port out pin to be generated just like the wireless carriers.

px_eliezer_

toolman1990 The rejection was due to incorrect port out pin but I never set a port out pin. I am guessing Voipo has to generate one I am wondering if Bandwidth is now requiring a port out pin to be generated just like the wireless carriers.

This is strange being that (as you said) it is usually the wireless carriers who do the whole “PIN” scheme….

Regardless, general advice that can’t hurt:

1) From the “Voipo” website, print out recent bills that hopefully have your correct full name, full address, phone number, account number if different.

2) If any Voipo web pages have similar information, take screenshots and save them, wouldn’t hurt to print out also.

3) “Voipo” is not the actual carrier for the inbound phone numbers. You can try this site to try to see who the true carrier is. Sometimes this information is useful.
https://freecarrierlookup.com/

FCC comments on porting (US government site):
https://www.fcc.gov/consumers/guides/porting-keeping-your-phone-number-when-you-change-providers

FWIW, I have ported many numbers to Callcentric over the years, and their porting partners have always been quite good, and well organized.

VoIP providers are NOT all alike in their porting diligence.

toolman1990

px_eliezer_

px_eliezer_ Probably true but they well might sell it at some point.

It is possible but I do not know who would buy Vonage at this point?

px_eliezer_ As well you should check how much Vonage will charge you in extra fees.

Vonage has always had a horrible reputation for fees.

Including even a fee to pay THEIR lawyers—
https://support.vonage.com/articles/answer/Regulatory-Compliance-and-Intellectual-Property-Fee-979

Vonage for Home monthly pricing with taxes and fees came out to be $15.56 a month and Voipo monthly fee with taxes and fees came out to be $18.00 a month. Vonage for Home comes out cheaper than VOIPO when you are paying on a month to month basis. VOIPO only comes out cheaper if you pay for 2 years of service in advance.

toolman1990

If anybody on Voipo still has no service it looks like you will need to create a support ticket since they said they fully resolved the outage last night calling everybody that still has no service an isolated case.

digger16309

toolman1990 Every time I open a ticket, they close it. I think they are full of it.

I ordered an HTA801 from Amazon. I will have it by Monday. I’m going to sign up for 1-voip and their $9+fees/month plan (unlimited incoming, 500 min outgoing)
BYOD and see how that goes.

toolman1990

I finally got Voipo to respond to both open tickets by creating a new ticket for the service outage. If you want to port out of Voipo you better do it now while they are still in business since they have to generate a port out pin which they cannot do if they close up shop.

aha

@ toolman1990,

It was helpful you posted the twitter update.

toolman1990

digger16309

digger16309 True. VOIPO under-charged for too long and it caught up to them (and us), bigly.

The problem with VOIPO is $186.00 with tax and fees is the most people are going to pay upfront which is around $7.75 a month when you factor in the 2 years of service. If they doubled the price to $372.00 for 2 years of service I do not see many people subscribing at that price point. In addition I think the outage that VOIPO had when IBM shutdown their cloud facility without notice lead to the service being down for over a week killed their reputation and most likely lost a lot of loyal customers which is lost revenue. I suspect VOIPO will lose customers again due to this outage which is still ongoing despite the X post claiming that it is not since they are closing support tickets saying the outage is still ongoing.

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