My post promo experience for those of you with an upcoming expiring promo

swilliams · 2026-08-28T21:12:44+00:00

So my 1 year 1000/100 $50 promo expired yesterday. Price doubled from $50 to $100 a few weeks back once the new billing month started. Prior to the promo expiring, I tried a retail store, Reddit and the Schedule a Call to cancel via Chat to get the 1000/100 for 5 years for $50 like all new customers can. Each time, I was offered 5 years for $105 minus $10 for autopay, so $95 for 5 years. Today, after it expired, the website offered the same rates as pre expiration. $75/85/100/100 for the four tiers. One year only offer. I tried again for new customer pricing with Reddit this morning. Was again offered the exact same $95 for 5. No thanks. Went to the store and cancelled, returning my XB8. No attempt was made to save me. In and out in 3 minutes. Got a receipt for the returned modem. By the time I got home 20 minutes later, and using xfinity.com without logging in, my address no longer even showed my old account, and it offered me full new customer pricing. $40/45/50/100 for five years for the four speed tiers. As if I’d never even been a customer. I haven’t attempted to order yet as I want my $101.15 bill sorted (they prorate unused portions of the service, don’t they?) before I try again. I’ll continue to use T-Mobile Home Internet that works quite well for my specific location. Just a slow upload, like before mid split when we had 42 at best. I just don’t understand a company that only cares about new sign-ups and not saves of existing customers. Quarterly earnings reports, I guess.

hex0101

Donut417 Those with fiber as the competitor are actually getting retention offers with Comcast in some cases. Comcast is matching the new customer rate for 5 Years. Many folks are Ok with this and willing to stay instead of switching providers as well. Customers say this is easier as well, vs having to switch ISP’s.

smilingbob

hex0101 We recently switched to ATT Fiber after they lit it up in our neighborhood and Comcast didn’t offer jack to retain us. I was already on their 5 year $40/mo 300/100 with a free phone (2 months left) but they didn’t offer to match my $35/mo 300/300 ATT Fiber promo. It wouldn’t have mattered anyway, but they could have offered to price match and extend my free phone. I might have actually thought about it at that point since I’m cheap - my wife calls me “Base Model.” But nada.

Donut417

hex0101 We have fuck all of Fiber around me. AT&T has a little patch in a new neighborhood a few miles from me, but that is about it. The only other providers I have are Star link and T Mobile home internet. Star link is expensive and I dont really care for Musk. T Mobile is a no because one of them reason I left them as a cellular provider is due to its lack of coverage in many areas as well as piss poor cyber security practices.

lesmikesell

Donut417 T Mobile is a no because one of them reason I left them as a cellular provider is due to its lack of coverage in many areas as well as piss poor cyber security practices.

I think pretty much every service has been hacked and had their data stolen at some point - and have probably beefed up security to the extent possible by now. I wouldn’t single out T-Mobile for that. But, you do need a tower nearby for decent service. Don’t know when you left them but they’ve built out a lot in the last few years.

Donut417

lesmikesell it’s not about being hacked once. They were hacked 4 times in 5 years. That’s not unfortunate, that’s incompetence.

hex0101

Donut417 Left SSH open on an internal GRPS Testing Gateway router… Was supposed to be internal only. But a T-Mobile engineer left it exposed to thee public Internet by mistake. Because this SSH instance was never meant to be public, no one bothered to set up any mitigations against brute force attacks on the system. Cybercriminal managed to successfully brute force in, and from there, had access to all kinds of other internal systems. Pivoted. Network segmentation was also not present.

Big lessons learned.

Donut417

hex0101 Big lessons learned.

By customers leaving. In the 25 years we been with Comcast I can remember only once in recent memory of them being hacked. T Mobile had 4 times in the 10 years I was a customer, but the fact that it was 4 times in 5 year period is just mind boggling. Not to mention I get better service and some how cheaper service via Verizon. If I were to change carriers it would be to go to Visible. Verizon has better network coverage in rural areas.

lesmikesell

Donut417 with Comcast I can remember only once in recent memory of them being hacked

Oh yeah, only 36 million customers affected… But that’s not the only time
https://hackread.com/medusa-ransomware-comcast-data-leak/

KurtLandis

smilingbob I had the same experience with Comcast. I had an excellent promo - they had just started offering mobile service and were offering $20 for each. Verizon came up with 300 mb. internet and Visible mobile for $19/mo. for a year then $25/mo. When I cancelled Comcast internet and mobile there was no effort at all to retain me. I had no complaints about Comcast services, they worked as expected. I had also heard about Comcast’s post promo prices and a friend had first hand experience so I didn’t give them a chance..

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