My post promo experience for those of you with an upcoming expiring promo

swilliams

So my 1 year 1000/100 $50 promo expired yesterday. Price doubled from $50 to $100 a few weeks back once the new billing month started.

Prior to the promo expiring, I tried a retail store, Reddit and the Schedule a Call to cancel via Chat to get the 1000/100 for 5 years for $50 like all new customers can. Each time, I was offered 5 years for $105 minus $10 for autopay, so $95 for 5 years.

Today, after it expired, the website offered the same rates as pre expiration. $75/85/100/100 for the four tiers. One year only offer.

I tried again for new customer pricing with Reddit this morning. Was again offered the exact same $95 for 5.

No thanks.

Went to the store and cancelled, returning my XB8. No attempt was made to save me. In and out in 3 minutes. Got a receipt for the returned modem.

By the time I got home 20 minutes later, and using xfinity.com without logging in, my address no longer even showed my old account, and it offered me full new customer pricing. $40/45/50/100 for five years for the four speed tiers. As if I’d never even been a customer.

I haven’t attempted to order yet as I want my $101.15 bill sorted (they prorate unused portions of the service, don’t they?) before I try again. I’ll continue to use T-Mobile Home Internet that works quite well for my specific location. Just a slow upload, like before mid split when we had 42 at best.

I just don’t understand a company that only cares about new sign-ups and not saves of existing customers. Quarterly earnings reports, I guess.

soxrok2212

I had the same experience. No retention offer. Cancelled and signed up again to get the new rate. Just used a different name, email and phone number.

SLC_96

swilliams they prorate unused portions of the service, don’t they?

Yes, it has been my recent experience that they prorate bills, so your last bill should only be for the days of service used.

MacLeech

SLC_96 Cable and internet are billed in advance for the month, not after.

SLC_96

MacLeech By last bill I mean the final bill where they credit for unused time. I think the OP is waiting for the last bill to generate so they can get a partial refund.

swilliams

SLC_96 By last bill I mean the final bill where they credit for unused time. I think the OP is waiting for the last bill to generate so they can get a partial refund.

Correct. Right after I cancelled on day 1 after the new full price month started, it showed that I owed the entire new $100 odd dollars for the month and that it was past due, even though the payment date was weeks away.

I assume that’ll be reduced at some point to I guess $4 or so. NBD, but I want this balance totally gone before I sign up again.

Astyanax

swilliams I just don’t understand a company that only cares about new sign-ups and not saves of existing customers.

Simple: They don’t believe you’ll actually cancel and will just pay the new higher rate.

lesmikesell

swilliams Correct. Right after I cancelled on day 1 after the new full price month started, it showed that I owed the entire new $100 odd dollars for the month and that it was past due, even though the payment date was weeks away.

Yeah, when you make changes it always takes a month or two for the bill to stabilize because they charge for the full month and then credit back the days where it was less on the next bill. Not sure how long it takes when you cancel and that is your final bill.

havaloc

If I owned a company and people were paying me money, I’d do just about everything I could to ensure they continue to give me money, even if it was the new customer rate. This is so foolish over the long run. $60 > $0.

KurtLandis

I had Xfinity internet and mobile. Really sweet deal, $20 each for mobile and 300 mb. down internet. Someone I help with tech stuff had Xfinity and once her promo deal expired she went up to over $100/mo. and I’m certain she had the lowest tier. In my case I was about a month and a half from my promo deal expiring Verizon was offering $34.99/mo. for 300 mb. up and down. See ya Xfinity. I also got Visible cell service for $19/mo. for 12 months then $25/mo. unlimited everything (doesn’t mean data won’t slow down though)

OmegaWolf747

My two-year promotion of $75/month for 1 GB expired and went up to $128/month. I went into the plan picker and it offered 2 GB for $95/month, so I took that.

Donut417

Just wanted to state we are on Xfinity’s NOW 100/20 Plan, its only $30/m. We went over to it like May of 2025, and they have yet to alter the price. Its an option if you dont need the fastest speed. They also have 200/20 plan for $45, but last I checked the cheapest 5 year plan wasnt much more than that.

swilliams

Donut417 They also have 200/20 plan for $45, but last I checked the cheapest 5 year plan wasnt much more than that.

For new customers where I am, $45 gets you 500/100 with the free loaned modem. Postpaid but still, a good deal.

Donut417

swilliams Thats the problem. NEW CUSTOMER. We have been with Xfinity for over 25 years. No way we are getting the new customer rate. Thats the whole problem this thread is showing, they dont give two fucks about existing customers.

lesmikesell

Donut417 Thats the problem. NEW CUSTOMER.

When you are on NOW/prepaid, are you considered an existing customer when you look at the postpaid plans?

Donut417

lesmikesell Not sure. The same user account is used for log in to the app to pay for service.

lesmikesell

swilliams For new customers where I am, $45 gets you 500/100 with the free loaned modem. Postpaid but still, a good deal.

Probably a good idea to start at less than the top speeds. You may see offers that are pretty good deals even as an existing customer if you go up a speed tier.

swilliams

Donut417 Thats the problem. NEW CUSTOMER. We have been with Xfinity for over 25 years. No way we are getting the new customer rate. Thats the whole problem this thread is showing, they dont give two fucks about existing customers.

I agree. I cancelled outright. Got a survey yesterday via text. Whined in it about existing versus new customer.

And somehow, Xfinity (per caller ID) called today. In a meeting so couldn’t answer but hmmmmmmmm. No VM left.

lesmikesell

Donut417 Not sure. The same user account is used for log in to the app to pay for service.

Usually you can see choices in ‘change my plan’ if you are logged in, and maybe something different if you are not logged in and pick the same address but say you are moving there as a new customer.

Donut417

lesmikesell I havent looked because frankly there is no reason to upgrade because we max at 40 Mbps for upload in my area. Now if they would get off their lazy asses and actually install mid split, I might be more willing to go back to post paid, but until then not really. 100 Mbps honestly is more than enough for us, mostly we stream video and what little gaming I do, I can just download games / updates to those games over night. So faster download speeds not really important.