HELLFIRE is it time to invoke Shakespeare's "kill the lawyers?" Or should it be "kill the AI?"
To borrow a famous question, "Why not both?"
I will also say that feigned empathy is often useless; sometimes, the message just needs to be expressed clearly and directly, without all of the extraneous "fluff". If you "understand", but you're still going to deny my claim, "fat lot of good that does me!" as the expression goes.