jweaver Convert customers to IPTV. Now only the FDX modem needs to be connected to the incoming line. QAM’s days are numbered anyway. Weak Wi-Fi signal? Pull Cat6 to the room in the home with a weak Wi-Fi signal, or add an xFi pod. Techs can handle this during the FDX install.
Not sure about self installs, all those 1 Ghz splitters need to be removed or replaced with 1.2 Ghz splitters, MoCA filter has to also go. No way the average person will be able to figure this out. Once an address is FDX ready and has gone through a pro install, self install should then be possible in the future at that address, with fHAT and nHAT verifying proper operation during activation. (returning customer, new resident/homeowner, etc.).
Comcast tech had to come out my residence to activate my Gigabit service in 2018. Customer Service was not able to activate it remotely despite the fact that I already had an XB6 on the 300/20 plan at the time. Tech was able to use my existing XB6 and got it provisioned for Gigabit.