Sorry I did have pics but it did not upload them so here they are. Upstream and Downstream. I am picking the new modem up later this afternoon.
Update: The Xfinity webpage is all over the place showing I have two gateways. So I asked CoPilot and this is what it gave me and said that the XB10 will provision everything.
Why the XB8 causes this exact mess
The XB8 is a DOCSIS gateway.
Your new plan (2‑gig X2Gig) is an X-Class / FTTP / ONT-based tier.
When Xfinity tries to map an ONT-based plan onto a DOCSIS gateway:
The system adds a dummy gateway (the phantom second device you’re seeing).
The account may show no internet plan because the gateway profile doesn’t match the plan code.
The app may show your XB8 as offline even when it’s working.
Speed provisioning becomes inconsistent or capped.
This is a known behavior inside their provisioning system.
I
have two