All things Xfinity Mobile

SuperNet

What are your thoughts on Xfinity Mobile? I heard the service is great, but customer service is bad.

santy

SuperNet I've had them for about 6 months now and have had no problems the couple of times I needed customer service. Note I went to the comcast Xfinity reddit page for the help as it was a lot easier and faster then the chat on their web page or the phone. In fact, I saved a direct phone number for when I have a problem with the pin to access my voicemail. (happened twice that it wasn't recognized and had to have it reset.) Quick and easy resolution both times. They are a lot cheaper per month than Verizon was and the service is just as good for me.

swilliams

It's VZW so it's as good as they are. But Reddit doesn't have a dedicated subreddit and unless it's changed, they can't help you unlike the internet and TV offerings.

The chat is outsourced and can be..... tedious. If you have no issues, it's a good service.

But I left them and went to US Mobile who has a very active Reddit presence and can get stuff done a lot easier. And they offer all three carriers. Much happier there.

EnasYorl

swilliams Well you phone can also access Xfinitymobile WiFi hotspots built out in the city so it is better in some areas and has better speeds in cities. But yes it is VZ for the most part.

HardlyWorthit

EnasYorl

EnasYorl Well you phone can also access Xfinitymobile WiFi hotspots built out in the city so it is better in some areas and has better speeds in cities. But yes it is VZ for the most part.

That was my experience, when I used them. Their WiFi hotspots made a big difference as long as you installed their profile. I had three lines and 12Gb for $16/mo total, and they paid bill credits for three iPhones. I left when they raised prices.

smilingbob

I wouldn't use them for anything other than what I have to, but that is me. Customer for ₂₀ years or so, and life experience has taught me to avoid Comcast except as required. Internet is not an option, everything else is so I choose others.

That said, Comcast mobile phone division is just an MVNO of Verizon, so coverage and service should be similar. I have friends that use it and are happy.

Bink63

Utter crap.

ComFinity Devices are blacklisted on all Military Base Cell Towers.

Multiple times I was standing next to a VZ user and they had full service and I had the can't connect to the Cellular Network on Bases.

They had the gall to put me on an International Plan, when I was in HAWAII!!!

httv97

I would very much recommend Visible over Xfinity Mobile.

iahawkeye83

I’ve tried them a few times, not happy. They program your phone to aggressively hand off to their Xfinitywifi and if you are driving in an urban area trying to stream music to a car stereo it will cut in and out with the handoff to Wi-Fi and cellular. You can turn Wi-Fi off but you have to do it under settings or it will turn back on. And if you turn auto join off it will turn back on. I had trouble switching from T-Mobile to AT&T due to identity verification issues so I tried Xfinity Mobile but I got the issue with AT&T straightened out and ported my number to AT&T postpaid. I never looked back. Now I can stream music without aggressive Wi-Fi handoff. And Xfinitywifi is everywhere in a town that has a Comcast monopoly as their gateways generate the Xfinitywifi. I would like to knock on all my neighbors doors and tell them how to turn the Xfinitywifi off but some of my neighbors are sketchy.

Donut417

I thought about it at one time. But I ended up getting on my sister and Brother in laws Verizon account with my 3 lines. For the 3 lines I only pay $70 a month. Thats because my brother in law gets a military discount which is pretty decent amount. The other thing is Comcast pushes you to WIFi as they dont want to pay Verizon for data use. In my case, we dont use Xfinity supplied equipment so I guess they would hate me because I wouldn't have my phone on WIFi, due to their dumb fuckery of a data cap on home Internet.

If was iahawkeye83 states is true, I dont want to deal with that noise. I stream music on the way to and from work every day I dont want to deal with constant disconnections and buffering.

kmax

Golden days of upgrading iphones to a newer one is basically over.

computerman2

Still with Tmobile here, thought about switching to Xfinity mobile off and on. but then i was like guess i'll stick with Tmobile for a while longer, and maybe change my mind in 24 months--who knows

Do keep Xfinitywifi on in the Gateway though, doesn't seem to cause any issues

Plus just upgraded from Galaxy S22 to Galaxy S25 on Tmobile, so til this installment plan is paid off, i'm now stuck with Tmobile lol

iahawkeye83

Donut417 I use my home Wi-Fi (since it’s faster) but I don’t use public Wi-Fi. My Comcast connection is not capped (I’m in the Northeast market) so data use is a non-issue.

Dumaine

I was with X Mobile since its inception and was actually pleased for what it's worth. Had to cut them loose in December when they strung me along on a promo deal that never appeared on my bill. I figured I ain't going to pay you to lie to me. That and one of the store managers (so he claimed) talked to me in a way that I wouldn't even talk to a dog. I wonder if he still is employed after the letter I wrote....

havaloc

US Mobile has better pricing on Verizon than Xfinity Mobile, without the obnoxious searching for hotspots to save Comcast money, and a very active Reddit forum where the CEO posts all the time - and pretty good support to boot.

telcodad

Comcast says Xfinity Mobile subscribers offload about 90% of their traffic onto their home network Wi-Fi:

Mobile 'really a Wi-Fi business' – Comcast CEO
Xfinity Mobile subs offload about 90% of their home network traffic onto Wi-Fi. 'That's the dirty secret of the mobile business; it's really a Wi-Fi business,' Comcast CEO Brian Roberts said, touting the operator's convergence strategy.
By Jeff Baumgartner, Light Reading - March 4, 2025
https://www.lightreading.com/cable-technology/mobile-really-a-wi-fi-business-comcast-ceo

telcodad

Verizon customers are the first in the US to enjoy satellite texting to any device with select Android smartphones
March 19, 2025
https://www.verizon.com/about/news/verizon-customers-satellite-texting-select-android-smartphones

Verizon today announced a significant expansion of its satellite texting capabilities, enabling its customers to become the first in the US to send text messages to any other customer device via satellite when outside the reach of terrestrial cellular networks using select Android devices from the series of Samsung Galaxy S25 and Google Pixel 9 smartphones. Upgrades enabling this service start today and will continue over the next two weeks. …

Does this new VZW capability also extend to Xfinity Mobile subscribers?

telcodad

telcodad Does this new VZW capability also extend to Xfinity Mobile subscribers?

Looks like it does:

Charter and Comcast Launch Satellite Connectivity For Mobile Devices
March 20, 2025
https://corporate.comcast.com/press/releases/charter-and-comcast-launch-satellite-connectivity-for-mobile-devices

Charter Communications and Comcast today announced that their respective mobile businesses, Spectrum Mobile and Xfinity Mobile, have launched satellite-based services through a collaboration with Skylo, a non-terrestrial network (NTN) service provider. The feature is now available on Samsung’s Galaxy S25 and Google Pixel 9 devices and will provide customers with access to emergency messaging services when their device is not connected to either a cellular or WiFi network. The ability to send and receive SMS text messages over satellite service on Galaxy S25 and Google Pixel 9 devices is expected to be added in the coming weeks.

In addition to Galaxy S25 and Google Pixel 9, both Spectrum Mobile and Xfinity Mobile customers already have access to emergency messaging via satellite backup service on select Apple and Google devices, provided directly by the manufacturers.

telcodad

A Light Reading article about this today:

Comcast and Charter dive into the D2D fray
Spectrum Mobile and Xfinity Mobile have a new way to stay connected after hooking up with Skylo’s satellite platform. The deal enables mobile subs to send and receive SMS text messages via select Samsung and Google phones.
Light Reading - March 21, 2025
https://www.lightreading.com/satellite/comcast-and-charter-dive-into-the-d2d-fray

Direct-to-device (D2D) capabilities are becoming less of a differentiator and more of a table stakes feature in mobile devices.

The latest example is Skylo’s new agreement with Charter Communications and Comcast, operators that offer mobile services through an MVNO pact with Verizon, which has been fleshing out its D2D strategy with partners that include Skylo and AST SpaceMobile.

The hook up between Charter and Comcast with Skylo will enable the operators to keep devices connected in areas that are out of reach of terrestrial cellular networks, Wi-Fi connections and (in relatively few instances) CBRS connections.

Initially, customers of Charter’s Spectrum Mobile and Comcast’s Xfinity Mobile will be able to tap into Skylo’s satellite platform to send and receive SMS text messages via Samsung Galaxy S25 and Google Pixel 9 devices “in the coming weeks.” Skylo plans to make its service available on additional devices down the road. Verizon announced this week it is also phasing in this capability on those devices over the next two weeks.

The Skylo connection will build on D2D-based emergency messaging capabilities that Spectrum Mobile and Xfinity Mobile customers have today on select Apple and Google devices that are provided directly by the manufacturers. For example, satellite-based services are available to Spectrum Mobile and Xfinity Mobile customers through devices such as the iPhone 14, 15 and 16 that run iOS 18.

“We are delivering cutting-edge technology that continues to empower our customers with the confidence that their communication needs are always met, no matter where they are,” Danny Bowman, EVP of product at Charter, said in a statement.

The new agreements give Skylo access to a pair of cable operators that ended 2024 with a total of 17.7 million mobile lines – Charter had 9.88 million mobile lines at the end of Q4 2024 while Comcast had 7.82 million.

Coming off its recent $30 million funding round, Skylo is now looking to expand the reach of its D2D platform and enable additional functions and capabilities that can be supported by mobile phones via satellite. Skylo, which counts satellite partners such as Viasat, Inmarsat, EchoStar, Strigo and Ligado, says its platform is capable of supporting more than 1 billion devices worldwide.

Adding D2D capabilities will help Comcast and Charter stay competitive with features that its mobile competitors AT&T, Verizon and T-Mobile already offer. …

OmegaWolf747

I get frequent emails from Xfinity Mobile, tempting me to switch. After reading these posts, I think I’ll stick with my current carrier.

kmax

OmegaWolf747

I don’t know how to put it…they were great early on to get customers. Deals on phones (some were very nice deals), discounts, etc. Those have now mostly dried up.

So, combine that with their lackluster CS and you can be in a pickle. I got a big pickle coming up, a trade-in phone is “lost” in the USPS system so this will be a battle of laughs I’m sure. We will see.

Donut417

OmegaWolf747 Thats probably wise. They lied to my sister to get her to sign up. She spend 10 days fighting with them. I believe the issue was resolved. As it stands Xfinity is not a company I would like to do business with. Unfortunately the are the only source of internet in our area. I hope Verizon brings 5G home internet to the area so we can tell them to pound sand.