They bought our Mom & Pop ISP Years ago. Service & operation went from 24/7/365 to “Up & Down”!
Intermittent — is one way of describing ZITO!
They have switched over to Fibre: outside of our Development. A plus!
They are down Right Now… A Minus, obviously, but it’s due to a Fibre Cut “Somewhere”. On lines they may not own, unclear…… They are not sure what lines are theirs: Just ask Support repeatedly!
Problem is: No employees with Fibre splicing or repairing training - nor Fibre test gear at local Zito building in town: just billing! Phone internet support in Pennsylvania, and they don’t know much more than me! An End User!
So “Intermittant” is pretty much the best we can hope for! That, and passing info on the status of last modem diagnostics and “Traps” if you have any operational: (AND I DO, and report their status to Zito phone folks who can’t understand what I’m saying or how I got that info!)…
So Zito is: DOWN NOW; And know our town is affected, and are pretty sure it’s a Fibre Cut……
But no other information is available!
I passed that info onto the text thread I have with others in the development!!!
PS: with ‘all new’ amps and Fibre interconnect: to web installed last Year as a much touted UPGRADE: Still no battery backup, even if You Do have Generator & UPS….. so if power is lost (halfway up a mountain), internet is down when it is actually UP! Therefore a VOIP Phone is out of the question!!!! VOIP MFG’s please note: This is a PROBLEM!
This made all to clear during and after Helene:
Internet down for weeks.
Cellphones down for a week plus then intermittent.
OTA Television transmitters on mountaintops ran out of gas and went dark.
And because we had Generator, UPS, OTA Television reception And DTV Satellite….. WE KNEW WHAT WAS GOING ON, and We witth DTV and one other family with generator, internet, and DISH. Became the Go to places for our development for info as to what was going on!