hex0101 Comcast has an official sub-reddit over on Reddit, and it is 100% ran by a corporate team with no up-selling metrics.
Maybe in the past there was no up-selling metrics. Now it seems some of there reddit reps are trying to up sell, and are about as useless as there phone support. I have been in there Mod mail chat, off and on the past two weeks, trying to get them to fix a issue with my account. And then I had a rep pop into the chat, claiming I said this.
“Quote” In the meantime, I know you mentioned earlier about how important it is for you to get the latest deal with a reliable connection and we want to ensure you take advantage of all the amazing discounts we have available. For example, our fantastic XFINITY Mobile service is offering a free line, normally $40 per month, for free for one year, just for being an XFINITY Internet member. Total savings would be $480 ($40 × 12)! Do you mind if I ask how much you are currently paying for your mobile carrier?
I’m pissed at this point, here’s my response. “Quote” Please stick to the topic, I did not come here for mobile service, nor am I interested in it. Please do not bring it up again, thank you.