I was just thinking of another possible use of AI and that would be to monitor the use of company telephones. One problem we have at work is that we get scam calls at work claiming to be the support center or a certain vendor and they ask us to punch certain numbers into the POS system. Another thing is people trying to buy stuff over the phone like gift cards. Businesses do get hit with scam calls just like grandma and grandpa get hit with scam calls claiming they owe a utility bill and must pay in iTunes gift cards or Western Union to avoid being shut off.
My way of thinking is that AI could be used to monitor phone calls and if it detects a potential fraud call it could disconnect the call or start recording the call and flag it. The person calling the business would get the usual disclaimer “for quality and training purposes this call may be monitored or recorded”.
AI could also be used to flag calls that are not business in nature (employees using business phones for personal use).