Hertz is starting to use AI inspection

HooRU

Hertz has started using AI scanners to inspect rentals and it’s costing customers a good amount of money.

I’m glad I ceased driving Hertz Uber. I wasn’t winning at it and the pace was too much for this old man. Plus the damned offer system with ever 3rd request being a long distance and I wasn’t up for that. As it is, I kept ending up in Hartford or New Haven, they didn’t want me staying in Watebury. But Waterbury roads are really bad, I mean, REALLY bad.
But using AI inspection to one up on customers is not going to endear them.

https://www.caranddriver.com/news/a65176049/hertz-ai-scan-rental-car-damage/

px_eliezer_

I would NEVER rent from Hertz (or their related companies Thrifty or Dollar).

NUMEROUS times, Hertz has had people arrested BY MISTAKE.

2022
Hertz will pay $168 million to customers it falsely accused of stealing its cars
https://www.npr.org/2022/12/06/1140998674/hertz-false-accusation-stealing-cars-settlement
Some ended up IN JAIL.

2023
Marine veteran says he was arrested, charged after Hertz falsely accused him of stealing rental car: “It was hell”
https://www.cbsnews.com/news/former-marine-arrested-charged-hertz-falsely-accused-him-stealing-rental-car/

2024
Hertz Continues To Be Hertz, Threatens Customer With Arrest For Using Too Many Of His ‘Unlimited’ Miles
https://abovethelaw.com/2024/11/hertz-continues-to-be-hertz-threatens-customer-with-arrest-for-using-too-many-of-his-unlimited-miles/

2024
Hertz Charging a Tesla (EV) Renter for Gas Was Not an Isolated Incident
https://www.thedrive.com/news/hertz-charging-a-tesla-renter-for-gas-was-not-an-isolated-incident

Hertz is a truly F***ED UP COMPANY… !!!

telcodad

px_eliezer_ I would NEVER rent from Hertz (or their related companies Thrifty or Dollar).

I’ve always used Avis whenever I needed a rental.

Somewhat-Reticent

As I recall, Hertz ‘loses’ rental reservations of airline travelers.

px_eliezer_

telcodad

Wife and I always use Enterprise (which now also owns National and Alamo).

Enterprise/National is now bigger than Hertz in the US market.

Enterprise was founded by WW2 naval aviator Jack C. Taylor, who named the company for the aircraft carrier USS Enterprise on which he had served.

The company is still largely run by the Taylor family.

By contrast, HERTZ has been in trouble. They bought too many electric cars.

And as above, having your customers wrongly arrested is not smart either.

Hertz stock had lost 90 percent of its value over a 3-year period, and now a billionaire has bought a big stake.
https://finance.yahoo.com/news/billionaire-bill-ackman-just-bought-083500815.html

No wonder HERTZ seems desperate for money.

HERTZ seems to have a lot in common with “Voipo” although at least “Voipo” does not have people falsely arrested.

Astyanax

px_eliezer_ Hertz Charging a Tesla (EV) Renter for Gas Was Not an Isolated Incident
https://www.thedrive.com/news/hertz-charging-a-tesla-renter-for-gas-was-not-an-isolated-incident

Well did they return it with gas in it or not?

😜

Splitpair

telcodad I’ve always used Avis whenever I needed a rental.

I set up a commercial account with Enterprise and have found their service to be excellent without any surprises upon the return of the rental, they are not as widely spread around the country as Avis or Hurtz me, but they usually have a office nearby most airports and offer free shuttle services.

The better part about them is I can rent most anything from a SUV to a commercial sized truck and still get a decent discount by having a account set up in advance with a CC assigned to that account.

InternetJeff

Splitpair I travel 80-100 days a year for business and use mostly Enterprise, with some Avis. I always take a video on my phone around the outside of the of the car, snap before and after photos of the gas gauge, and keep my gas receipts. One time several years ago I had an issue with Avis charging me for gas after the fact on a trip to Denver. Even after emailing the photos of the gas gauge and gas receipt they were resistant in removing the charges. Disputing the charge on my credit card eventually got someone’s attention, and I received an apology in the mail with a $100 credit towards future rentals. Two months later I was back in Denver and encountered the same guy at the Avis counter, and identified myself as the person previously having the gas charge dispute… his eyes widened noticeably as he handed me my keys. I don’t think he remembered me personally, but I’m sure he remembered the incident and any flack that may have come down from corporate over the incident.

Splitpair

InternetJeff I travel 80-100 days a year for business and use mostly Enterprise, with some Avis. I always take a video on my phone around the outside of the of the car, snap before and after photos of the gas gauge, and keep my gas receipts.

Last year we went up north for a funeral and I rented a SUV from Enterprise, when we arrived at the rental center it was discovered they didn’t have any more SUV’s and I explained to the counter person I will accept another vehicle as long as it is not a little matchbox, I was asked would a full size pickup at the same price be acceptable, not a problem I have driven full sized pickups all my life, outside I did a walk around and noticed the lower rear fender on the passenger side was dented, back inside I let the counter person know the fender was dented , he pulled up the vehicle on the computer had me come behind the counter and look at their photographs from the last time it was returned and the dent was there, then just for the sake of it wrote on my copy of the contract "dent in RR fender noted on return #12345X and signed the note with his name the date and the time, handed his card and we where on our way.

Enterprise is used to dealing with business’s, as such they don’t play games with their customers like some rental companies do.