HELLFIRE https://www.theregister.com/2025/07/02/call_center_ai_assistants/ Recent research details how customer service reps at a Chinese utility’s call center often struggled when trying to use an AI assistant, and were forced to make manual fixes. … In other words, don’t rush to replace those customer service reps quite yet. … Oh, so you’re telling me we’re not over the rainbow to the promised land of AI-wonder and joy (yet)? /sarcasm Regards