terabitz I joined under the name of IowaCowboy in 2011 but couldn’t register on this site using that name so I got my new username.
I was late to the DSLR show. Hopefully ISPs will resurrect their direct support forums on here but I doubt it. Comcast’s customer service sucks and I have gotten things fixed using direct support on DSLR when I could not even get through using their 1-800 number.
I find using agent chat works better than calling, I just say agent into the Xfinity Assistant and I get connected to a live agent. I cancelled my Xfinity Mobile (my watch and tablet line) as well as fix a Comcast digital voice provisioning issue using live chat. I guess using the phone is the old way. I guess they want to discourage people from using the phone support.