A few days ago there were widespread reports of service down at the large VoIP provider RingCentral.
Their CEO posted:
We apologize to customers and partners impacted by yesterday’s intermittent service interruption. RingCentral’s service has been fully restored. We have confirmed that no security breaches or data leaks occurred. Yesterday’s outage occurred because of an internal system error. We are taking further steps to ensure this does not happen again. We are committed to full transparency and we will make every effort to communicate a complete root cause analysis to impacted customers.
Sincerely,
Vlad Shmunis, Founder, Chairman and CEO
Originally published Jan 23, 2025, updated Jan 24, 2025
Pretty much everybody has "gone down" at one time or another.
It's important for any customer to have backup means to make outbound calls at least, and for business customers that they be able to post notices on major social media.
For inbound calls, business customers might want to consider having a published backup phone number with a different provider than their main one.