lesmikesell By treating loyal customers much worse than new accounts.
This problem is not unique to video operators (the first hit with a new provider is “free”, or at least cheaper) applies pretty much to every industry these days.
It is the expectations of the current US consumer that everyone can get (and deserves) discounts, rather than seeing fair consistent pricing for all.
If you believe you can build a “fair consistent pricing for all” and survive in the current economy, please do so.