Quiet in here

ramarian

Well I left Start just over one month ago. Signed up with them in November 2017 with just internet service and then added the StartTV when it came out in November 2018.

Never really had any problems with the internet, but when there was an issue it was mostly due to Rogers. Start’s customer service was always helpful.

As for StartTV, well had a lot of the same issues others were experiencing and reporting on DSLR about the STB. The channel freezing (especially CTV London), video and audio out of sync, horrible PVR playback controls, etc. I always hated Android streaming boxes in all their various forms.

Funny thing was that I only subscribed to Start TV Light package, but I was getting the Sportsnet and TSN channels as part of the package!

So when they asked me why I was leaving, I said it was due to StartTV. I have gone back to Rogers as it the only viable service where I am and already a Rogers mobile client. Bell only offers DSL even though they did put in Fiber Optic around my neighbourhood area. It just does not come to our townhouse!

px_eliezer_

I’m just curious, how big are the price differences?

Also, if Start TV fixes their issues do you ever see yourself going back?

ramarian

px_eliezer_
I was paying about $108 (taxes included) with Start. That was $65 for Cable Unlimited 75 and $31 for Start TV Light (+ three additional channels.)

My package deal with Rogers is $129 (taxes included) for 250 MBPS and 120 TV channels and Disney+ with ads.

I also have a Crave, Prime, and Netflix subscriptions, but may cutback on some of them soon.

So might be paying slightly more now but that is okay.

I don’t see myself going back to Start/Telus.

Thane_Bitter

px_eliezer_ Their box is part of the problem, the first one is underpowered (it shouldn’t be but consider all the security DRM and encryption that slapped on to ensure someone doesn’t steal a program), the second one used the same hardware as the first. On different dongles/platforms or using a tablet or PC its better, however once again the DRM crap prevents certain channels from being viewed on those devices. One can install more apps with logins to view past programs on certain networks.

I hoped Telus would keep up wiring the city with fibre, but they took over and liquidated everything keeping only the customers and name which is being phased out. At the same time they are pushing Kodoo mobile at every possible chance they can get.

Rogers was never great as TV provider (cable) and would rebroadcast shitty signals they collected from OTA and direct sources with the former being impacted by issues that impact terrestrial reception. They did seem to get on offering better speeds for Internet than Bell but their network was just terrible and unusable at peak times. Even now people still complain about outages when there is a power issue, unlike the old phone companies they were not required to have backup power.

The TV has been particularly irritating. It looks like OP’s local rogers network is solid enough, their TV platform is more stable so it’s working out for them. With the non-choice we have up here I hope it keeps working out for them.