Firmware update bricks HP printers, makes them unable to use HP cartridges

Andyross

HP, along with other printer brands, is infamous for issuing firmware updates that brick already-purchased printers that have tried to use third-party ink. In a new form of frustration, HP is now being accused of issuing a firmware update that broke customers’ laser printers—even though the devices are loaded with HP-brand toner.

https://arstechnica.com/gadgets/2025/03/firmware-update-bricks-hp-printers-makes-them-unable-to-use-hp-cartridges/

Astyanax

Lexmark also has no qualms about bricking their printers by firmware even if you’ve always used their OEM toners if the toner is too old. I have first hand experience with this. I got them to send me brand new toners to remedy the issue and it took weeks of back and forth emails.

Somewhat-Reticent

Astyanax too old

Too old!? A bit too settled, in need of vibration, perhaps - but too old? Really?
( Has HP Marketing ruled a new toner formula is needed? )

Astyanax

Somewhat-Reticent

Lexmark’s firmware will recode the chip on the old toner and declare them “incompatible”. The only way to make it work is either get a new toner or you can go on E-Bay and get a new blank chip and put it on the toner cartridge. I ended up doing the latter since it was almost 80% full in addition to getting a new one from them.

This printer automatically churns the toner once in a while so settling is not an issue.

vaxvms

HP Inc settles printer toner lockout lawsuit with a promise to make firmware updates optional

HP Inc. has settled a class action lawsuit in which it was accused of unlawfully blocking customers from using third-party toner cartridges - a practice that left some with useless printers – but won’t pay a cent to make the case go away.

“HP denies that it did anything wrong,” its settlement notice reads. “HP agrees under the Settlement to continue making certain disclosures about its use of Dynamic Security, and to continue to provide printer users with the option to either install or decline to install firmware updates that include Dynamic Security.”

https://www.theregister.com/2025/03/19/hp_printer_lawsuit_settled/