VOIPO.com Billing Issues (Again)

digger16309 · 2025-03-09T16:51:03+00:00

Great to see this platform launched! I did a search and didn’t see this topic so I’ll take a crack at it. VOIPO.com has had multiple billing issues in the past and the issue has come back strong again in the past few months if TrustPilot is any indication. It happened to me one time last fall and I posted on Reddit about it. Tim reached out to me there and reveresed the charge when I gave him the ticket number. He also said he flagged my account so that it would never happen again. After that, I deleted my credit card from their system. Or, so I thought. I have been pre-paid through April of 2028 for quite some time This week, I was surprised to find a $185 charge hit the credit card I previously used with them. Calls go unanswered. Chat is blank. I opened a support ticket and received an automated response but nothing else. There are some very angry people on TrustPilot and Reddit. It does look like fraud given the lack of action and lack and lack of engagement. And the fact that this continues to occur across multiple time points. Tim - if you are lurking here by chance, the ticket is: Ticket ID: EFO-911-35267. If not, I’m waiting for other charges to clear that credit card and then I’ll have to call it in as fraud, get the charge reversed and get a new card number. It is a huge hassle because I have that card number aligned to multiple services and auto-payments. I have had to cancel or move them all, which I shouldn’t have to do. When I delete my card from an online retailer, it should be deleted.

digger16309

Samot I think they replaced it once in 14 years. I’m guessing in 2012 or 2013. It was a Grandstream HT802. It was in really good shape. I don’t know what firmware. They used to give out the admin password but at some point recently, they locked it down because the password I used previously didn’t work anymore.

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