Hello All
was watching On Demand Movie from Free this week Starz early early this morning, it was playing fine, then all of a sudden went completely black screen, waited 15 minutes, then decided to troubleshoot on Xfinity App, via Xfinity Assistant
Select TV troubleshooting since internet seemed fine on phone
Then Selected No Picture, Black Screen which i thought was right one
Then it was like found issue with your Gateway modem, and will need to Provision and then Restart gateway ((Wouldn't my Gateway already be Provisioned?)
Then it said having trouble communicating with Gateway, and wanted to schedule a tech, i then went down and restarted Gateway, XG1V4 DVR and WIfi 5 TV box manually, and after that Wifi started working again on all devices
Confused on why it always has to Provision Gateway modem whenever i have TV issue with this box though