Equipment upgrade seems to cause bogus caller id displays on tv

ccaffee1

I upgraded to FIOS TV One equipment earlier this month as part of a contract renewal. I use FIOS Internet, TV, and Digital Voice services.

Since the new equipment was installed, we are seeing 2-3 caller id displays on the tv we do not recognize and the phone does not ring nor does the "call" appear in the call log. Test calls from our cell phones ring, display, and appear in the call log as one would expect.

I've captured incoming UDP packets arriving for the set top box (STB) on port 63145 from the Verizon service node (18.214.209.84). Both the real calls and the silent/unlogged calls are produced by identically addressed packets.

Any thoughts on why the Verizon service node is sending STB display packets for calls that do not ring ?

GeekGirl1

My guess is that you are seeing Verizon's spam call blocker.

Before I disconnected my landline, I used to get caller IDs on my phone as ?Spam? or something like that. The phone rang once - at least that's what I remember.

I suggest logging into your account and viewing the call records. It couldn't hurt.

ccaffee1

GeekGirl1 Thanks for your interest ! Sadly, the bogus caller ids neither ring nor appear in the call logs. Test calls we place display properly, ring, and appear in the logs.

mbernste

ccaffee1 Still sounds like it's Nomorobo (offered by Verizon) blocking spam calls. They may not appear in the call logs.

GeekGirl1

mbernste That's a good idea and is something to investigate. I also used nomorobo, but never checked to see if the caller IDs matched up with the Verizon call log.